Joint Security Infrastructure Group, Inc.

102 South 2nd St.
Wilmington NC 28401

Phone: 910-763-3829
Fax: 910-763-3830

Maintenance and Field Support


JSIG Maintenance and Field Support Services enable clients to augment their internal staff and programs rather than opting for a full turnkey solution. This option eliminates the cost of building, training and managing a maintenance and field support team. JSIG's vast experience in aviation security lends us a deep understanding of the importance of a system’s operational availability, quality control, escalation, and other reporting requirements.
 
JSIG Maintenance and Field Support Services include

Call Center Operations
  • Centralized 24/7 Call Center, Support, and Field Management System
  • Trained operators providing quality response
  • Customization to secure your image with customers

Field Operations
  • Regional and national support offerings
  • Immediate on-site response
  • Reduced travel costs with use of local technicians
  • Augmentation of your staff at any time during periods of peak activity or for special ramp up needs

Spare Part Logistics
  • Leverage local warehousing and hot spare depot solutions
  • Automatically stock inventory with electronic fulfillment
  • Utilize predictive replenishment systems

Real Time Service Network
  • Real time status e-mail updates for quality measurement
  • Proactive, timed management and technical support escalation
  • View system performance in real time
  • Reduced service wait time
  • Reduced service sale cycle
  • Predictive maintenance
  • Immediate engineering feedback